Abstract

Objective: To survey the satisfaction index of in - patients at the Covid-19 intensive care center of Hue Central Hospital in Ho Chi Minh city.

Methods: A cross - sectional descriptive study was carried on 325 Covid-19 patients treated at the Intensive Care Center from September 2021 to November 2021.

Results: There were 176 female patients (54.15%) and 149 male patients (45.85%). The average age was 50.28 years old; the higher education was in 115 patients (35.38%). Patients who receiveddose 1 and 2 of Covid-19 vaccine were in 130 patients, accounted for 40,00%, 107 patients accounted for 32.92% respectively. The elderly patients who lost their ability to work were in 102 patients accounted for 31.38%. The overall satisfaction rate of patients about the ability to access information in level 4 was 9.14%, level 5 was 89.41%, the transparency of information and medical examination procedures in level 4 was 12.72%, level 5 was 82.86%, the material facilities to serve patients at level 4 was 14.10%, level 5 was 83.75%, the behavior attitude in the treatment, professional qualificationof medical staff’s at level 4 was 12.20%, level 5 was 86.58%, the service responseresults at level 4 was 15.23%, level 5 was 84.77 %.

Conclusion: All patients at the Covid-19 intensive care centerof Hue Central Hospital in Ho Chi Minh city highly satisfied with the treatment and taking care of the medical staff as well as the facilities of the center.